BLS International Services is a globally trusted, tech-enabled and AI-powered service partner, catering to the evolving needs of governments and citizens across global markets. As the largest publicly listed company in this domain, the company manages visa outsourcing, consular services, and digital citizen services at scale. The company combines the decades of expertise with a technology-driven, asset-light model that creates high entry barriers and durable government relationships. The company operates two complementary segments - Visa & Consular Services, its high-margin core business, and Digital Services (via 52%-owned BLS E-Services), a fast-scaling platform serving rural India and financial inclusion.

Backed by a workforce of several employees and professionals, an extensive global delivery network, and many citizen service touchpoints across India, the company continues to deliver trusted, technology-enabled services at scale. Its globally recognised certifications underscore a steadfast commitment to quality, security, and operational excellence. Recognised among India’s most valuable companies and featured in leading global business rankings, the company has built its reputation on long-standing government partnerships and consistent execution. 

As one of the world’s leading providers of AI & technology-enabled citizen and government services, the company delivers comprehensive solutions that simplify global mobility and public service access. Its integrated offerings span across visa, consular, digital, and citizen services, enabling seamless, secure, and efficient experiences for governments and citizens across the world.

Business of the company

The company is primarily engaged in business of providing outsourcing and administrative task of visa, passport and consular services to various diplomatic missions across the world. The company also provides services related to attestation and apostille on behalf of Ministry of External Affairs, New Delhi (India). Further the allied services like services to the bank account holders on behalf of its customer, seva Sindhu services by setting up grama one citizen service centres, and other outsourcing services.

Services of the company

• Visa Processing Services
• Consular Services
• Biometrics and Identity Management Services
• E-Visas
• Verification and Attestation Services
• Value Added Services
• Citizen and Front-End Services
• IT Services - Land Governance

Milestones

2005:

• Entered the visa outsourcing industry by securing its first visa application processing contract from the Portuguese Embassy in New Delhi, establishing the foundation for BLS International’s future growth.

2006-07:

• Expanded its diplomatic servicesnetwork by commencing visa processing operations for the Embassies of Austria, Belgium, Greece, Romania, and Tunisia across India.
• Strengthened its reputation as a trusted outsourcing partner for European diplomatic missions operating in the country.

2008-10:

• Extended operations beyond India through engagements with Indian Embassies in Spain, Kuwait, Sudan, and Russia, marking the beginning of the Company’s international expansion journey.
• Established the foundation for a globally scalable visa and consular services.

2011: 

• Established Visa Application Centres (VACs) for the Indian Embassy in the UAE and several Indian diplomatic missions across South Asia.
• Strengthened its presence in strategically important overseas markets with a growing international delivery network.

2012: 

• Expanded operations into new geographies through service mandates from the Indian Embassies in Saudi Arabia and Singapore.
• Enhanced its position across major travel, trade, and migration corridors connecting Asia and the Middle East.

2013-14:

• Commenced operations for four foreign missions of a European Union member country, representing a significant milestone in the Company’s internationalisation journey.
• Expanded its overseas footprint through seven additional Indian diplomatic missions, including high-volume locations such as the United States and Canada.
• Continued strengthening its credentials as a trusted partner for governments worldwide.

2015:

• Expanded its international diplomatic services portfolio through operations for the Consulate General of India in Hong Kong, the High Commission of India in Kuala Lumpur, and the Embassy of Hungary in Baku.
• Secured the UAE Manpower Contract, strengthening its service offerings in the Gulf region.
• Crossed an important financial milestone with turnover reaching $75.90 million in FY2015-16

2016: 

• Achieved a major corporate milestone through its successful listing on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE)
• Diversified its domestic services portfolio by securing the Punjab e-Governance Project, marking a significant expansion into citizen-centric services
• Won its first global visa outsourcing contract for Spain, reinforcing its growing stature in the international visa services industry
• Recorded turnover of $95.44 million in FY2016-17, reflecting sustained business momentum

2017:

• Expanded its consular services footprint through new operations in Abuja (Nigeria) and Beirut (Lebanon)
• Strengthened its citizen services portfolio through a contract with the Embassy of Afghanistan
• Enhanced its presence in West Africa by launching dedicated UAE consular service operations in Dakar, Seneg

2018: 

• Diversified its business portfolio through the acquisition of Starfin India Pvt. Ltd., establishing a stronger presence in financial inclusion and Business Correspondent services across India
• Expanded its international service network by launching visa processing operations for Italy in Singapore and commencing services for the French Embassy in Jordan
• Strengthened its position in the UK immigration services market through a collaboration with Sopra Steria and UK Visas & Immigration (UKVI) for visa renewal facilitation
• Earned international recognition through inclusion in Forbes Asia’s prestigious “200 Best Under A Billion” Companies List, 2018

2019:

• Enhanced citizen-facing service capabilities by expanding attestation and apostille operations to 11 additional cities under the Ministry of External Affairs
• Broadened its diplomatic services portfolio through the commencement of operations for the Embassy of Vietnam in India
• Strengthened its position in digital governance through the operational management of Estonia’s e-Residency Digital ID Programme
• Received recognition as one of Fortune India’s Next 500 Companies, underscoring its growing scale and market leadership Under A Billion” Companies List, 2018

2020:

• Continued international expansion despite pandemicrelated disruptions by securing authorisation to process Portugal visa applications across 22 locations in Russia
• Entered the Egyptian market through a strategic alliance with Al Wafi Governmental Services Corporation for government-led legalisation and documentation services
• Received accreditation from the Royal Canadian Mounted Police (RCMP) through CCRTIS to provide fingerprinting services on behalf of the Government of Canada
• Expanded visa processing operations for the Embassy of Brazil in China and Lebanon, strengthening its presence across key Asia–Latin America corridors
• Commenced acceptance of visa applications for the Embassy of Lebanon across India, Nepal, Thailand, and Bangladesh, further broadening its regional consular services network

2021:

• Strengthened its domestic citizen services platform through an agreement with the Government of Uttar Pradesh for the establishment and operation of Jan Seva Kendras
• Expanded its North American presence after being appointed by Germany’s Federal Foreign Office for visa processing operations across North America and Mexico
• Added multiple mandates from the Royal Thai Embassy network across India and Kenya, strengthening its footprint across Asia and Africa
• Extended partnerships with the Embassy of India in Kuwait and the Embassy of the Republic of the Philippines across Qatar, Malaysia, and Italy

2022:

• Expanded citizen service engagements through projects with the Governments of Rajasthan, Karnataka, and West Bengal
• Strengthened its financial inclusion ecosystem through the acquisition of Zero Mass Private Limited (ZMPL)
• Secured additional international visa service mandates for Germany in the United States and Thailand across India, Kenya, and South Africa
• Continued diversifying revenue streams beyond traditional visa outsourcing services

2023:

• Renewed key global visa processing contracts for Spain and India in Canada, reaffirming long-standing government relationships and service excellence
• Strengthened its European presence through the award of the global visa outsourcing contract for Slovakia
• Entered India’s digital identity ecosystem through a significant engagement with UIDAI, expanding its citizen services portfolio
• Achieved CMMI DEV Level 5 Version 2.0 certification, demonstrating globally recognised standards in quality, innovation, and process excellence

2024:

• Successfully listed BLS E-Services, with the IPO receiving subscriptions exceeding 100 times across investor categories, reflecting strong investor confidence
• Acquired 100% ownership of iDATA, significantly enhancing relationships with German and Italian diplomatic missions and strengthening its global visa services platform
• Expanded visa service operations to new geographies, including Hungary in Jordan, Canada, Algeria, and Oman; the Czech Republic in Botswana; Italy in Pakistan; and Portugal in Russia and Morocco
• Secured the renewal of visa processing services for Poland in the Philippines, reinforcing its track record of operational excellence and client retention
• Extended attestation services for the Embassy of Qatar to Uganda, Seychelles, and the Democratic Republic of the Congo (DRC), deepening its presence across emerging international markets
• Entered the residency and citizenship advisory segment through the acquisition of Citizenship Invest, Dubai, for Rs 260 crore
• Acquired a 57% controlling stake in Aadifidelis Solutions Private Limited, strengthening capabilities across digital identity, financial inclusion, and technology-enabled citizen services

2025:

• Introduced the industry’s first AI-powered VoiceBot for visa applicants in Canada, enabling seamless round-theclock support
• Won a landmark Rs 2,055 Crore UIDAI contract to establish and operate Aadhaar Seva Kendras across India.
• Strengthened consular operations in Spain through new Consular Application Centres in Madrid, Barcelona and Tenerife
• Won Global contract from Slovakia; to open Visa offices in over 80 countries
• Won additional contracts from Cyprus for 29 countries
• Received order from MEA, India to establish VACs across China