Transport Corporation of India (TCI) is planning to spend Rs 250 crore to improve its customer services with investments in infrastructure and key account management. The company is eying value added and niche segments (such as mutli-modal solutions), which offer best avenues for growth. Moreover, the company is now considering diversifying outside the Port Blair sector, including the West coast to further grow the seaways division.
TCI, which currently offers multiple services in both the B2B and B2C categories through -- TCI XPS -- is now fully geared up to cater to the logistics requirement of the e-commerce sector and can cater to the specific warehousing requirements of the sector due to its ability to deliver products to customers in a safe, secure and cost effective manner across the country.
TCI is the flagship company of TCI Group and provides full truck load and less than full truck load transportation to a network of over 3000 destinations in India.