The National Association of Software and Services Companies (Nasscom), presenting a policy recommendation paper to the government ‘Policy to encourage BPO/BPM operations in Non Metro locations of India’, has sought key policy changes to encourage expansion of the country's multi-billion dollar business process outsourcing (BPO) industry to non-metro locations.
The industry body said that expansion into non-metro locations has the potential to generate over one million skilled jobs, enumerating five points focused on employment generation as the central pillar of the BPO industry that employs over 10 lakh people.
Nasscom planning to frame guidelines to promote BPO operations beyond large cities has said that at the macro level, the BPM industry with a total revenue of about Rs 1,38,000 crore this year will translate into an economic multiplier of about Rs 5,52,000 crore for non-metro cities, estimated to translate into more than 10 lakh direct jobs in 2015. It has also identified 18-20 more locations in the country where it has created the infrastructure for employment. These locations include Agartala, Belagavi, Chhindwara, Hazira, Karnal, Shivamogga, Srinagar and Vellore.
Nasscom had renamed BPO industry as BPM (business process management), saying that BPO does not reflect the industry as it stands today. The industry is developing future-ready solutions by developing in-depth capabilities across verticals and creating customer impact through service delivery excellence, accounting for over 37% of total global sourcing revenues.