Union Bank of India is introducing next-generation branches to improve customer experience, empower branch staff, improve sales performance and drive alternative channel migration. With these branches customers don't have to wait in queues and all transactions can be completed at a single counter with due assistance from branch, in case any problems.
The Bank has changed its branches as part of customer service excellence project, where the branch staff will assemble 15 minutes before the opening of business hours, will say a quick prayer, will take stock of business targets and discusses problems encountered the previous day.
In Mumbai and Delhi bank has already upgraded over 50 branches to the new branch structure and has plans to roll out 250 next generation ‘UnionXperience' branches by May 2012.
