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Most of telecos in Delhi and Mumbai not meeting the prescribed standards: TRAI

22 Jul 2015 Evaluate

Telecom regulator, the Telecom Regulatory Authority of India (TRAI) releasing the findings of the audit of quality of service being provided by telecom operators has said that most of the telecom companies in Delhi and Mumbai are not meeting the prescribed standards. TRAI said “The drive test results revealed that most of operators are not meeting the benchmarks of network related parameters. They failed to achieve the benchmarks due to high block call rate, high drop call rate, low call setup success rate and poor Rx quality.”

The service quality audit which was done by an agency through independent drive tests in the two cities in June and July, has revealed that only Bharti Airtel in Mumbai and Tata Teleservices in Delhi met the laid-down quality of service (QoS) benchmarks for call drop rate, which as per norms should be less than 2 per cent. Airtel had call drop rate of 0.97 per cent and Tata was having call drop rate of 0.84 per cent

Regarding other service providers the audit stated that in Mumbai, Idea has a call drop rate of 5.56 per cent, Tata has 5.51 per cent, Vodafone has 4.83 per cent, Aircel has 3.19 per cent, Reliance has 2.29 per cent. In Delhi Reliance had a call drop rate of 17.29 per cent, Airtel 8.04 per cent, Aircel 5.18 per cent, Vodafone 4.28 per cent and Idea 2.84 per cent.

TRAI further stated that the drive test results revealed that most of operators are not meeting the benchmarks of network related parameters. It however, said that this result reflects only the network conditions on the route followed by the test vehicles and as determined during the day and time of the drive test.

Meanwhile, the telecom department has written to telecom operators to take steps to optimise radio frequencies in their networks and analyse the reasons for call drops, and report back to the government on the action they have taken to deal with the matter by July 31. The government has also asked TRAI to suggest a disincentive mechanism to tackle the problem.

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