Government approves new Consumer Protection Bill

30 Jul 2015 Evaluate

Union Cabinet has approved the new Consumer Protection Bill which seeks to put back the 29 year old law and proposes setting up a regulatory authority to curb unfair trade practices. The new law gets importance due to rising concern over safety of consumer products and services in an era of growing e - commerce business in the country which has made consumers vulnerable to new forms of unfair and unethical trade practices.

The significant element of the new bill includes establishment of an executive agency 'Central Consumer Protection Authority' (CCPA) to protect the right of the consumer. The new bill will also have provision for product liability which will make manufacturers liable for sub-standard goods and services and it also provides enough powers to the regulatory authority to recall products and cancel licences if any consumer complaint affects more than one individual.

For quick clearance of court cases, the bill seeks to provide 'mediation' as an alternative path to resolve disputes where meditation will be under the aegis of consumer courts. Further the bill also provides for stringent penalty which includes life imprisonment in certain cases. It also has provision for setting circuit bench in order to ease faster disposal of complaints and it has allowed provisions for consumers to file complaints electronically and also file in consumer courts that have jurisdiction over the place of residence of the complaint. The complaints will be deemed as admissible if the question of admissibility is not decided within 21 days. Further, the bill also has several provisions which are meant to simplify the consumer dispute resolution process in the consumer fora which include enhancing the pecuniary jurisdiction of the Consumer Grievance Redress Agencies, power to review their own records by the state and district commissions.

The Consumer Affairs Ministry will be introducing the bill in the ongoing monsoon session of Parliament providing a comprehensive framework for protection of consumer interest and further it would also be replacing the Consumer Protection Act; 1986 which was amended thrice earlier in 1991, 1993 and 2002.

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