Federal Bank launches chat facility

01 Aug 2015 Evaluate

Federal Bank, for the first time in Indian banking, has launched automated chat facility. If a Customer has a query on a bank’s products and services, can now get it clarified by visiting the bank’s website and chatting with its virtual relationship officer or virtual agent. Virtual Agent dynamically generates personalized responses to customer queries, so enhancing the effectiveness of online chat facility. This service is fast, efficient and available 24X7 across all geographies.

To enable the facility, Bank has tied up with CogniCor, the award winning provider of automated customer service, whose virtual agent solution works on artificial intelligence based technology.

The bank has posted a rise of 1.17% in its net profit at Rs 280.53 crore for the quarter ended March 31, 2015 as compared to Rs 277.29 crore for the same quarter in the previous year. Total income of the bank has increased by 9.77% at Rs 2214.28 crore for quarter under review as compared to Rs 2017.12 crore for the quarter ended March 31, 2014.

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