Federal Bank, for the first time in Indian banking, has launched automated chat facility. If a Customer has a query on a bank’s products and services, can now get it clarified by visiting the bank’s website and chatting with its virtual relationship officer or virtual agent. Virtual Agent dynamically generates personalized responses to customer queries, so enhancing the effectiveness of online chat facility. This service is fast, efficient and available 24X7 across all geographies.
To enable the facility, Bank has tied up with CogniCor, the award winning provider of automated customer service, whose virtual agent solution works on artificial intelligence based technology.
The bank has posted a rise of 1.17% in its net profit at Rs 280.53 crore for the quarter ended March 31, 2015 as compared to Rs 277.29 crore for the same quarter in the previous year. Total income of the bank has increased by 9.77% at Rs 2214.28 crore for quarter under review as compared to Rs 2017.12 crore for the quarter ended March 31, 2014.
| Company Name | CMP |
|---|---|
| HDFC Bank | 781.20 |
| ICICI Bank | 1264.80 |
| Axis Bank | 1269.40 |
| Kotak Mahindra Bank | 380.75 |
| Indusind Bank | 949.85 |
| View more.. | |
MoneyWorks4Me is a SEBI-registered Investment Adviser (IA) dedicated to helping investors build long-term wealth through transparent, research-driven, conflict-free guidance. Founded in 2008, we started our journey as a Research Analyst (RA), providing deep fundamental analysis, intrinsic value insights, and long-term investing frameworks for Indian equities. In 2017, we transitioned to a full-fledged SEBI-registered Investment Adviser, strengthening our commitment to acting as a fiduciary—always putting the investor’s interest first.
To become India’s most trusted, research-powered fiduciary advisory platform—where every investor, regardless of experience, can make calm, confident, and well-reasoned investment decisions.
MoneyWorks4Me ensures this through: