Tata Power’s JV launches mobile customer care services

07 Jan 2016 Evaluate

Tata Power Delhi Distribution (TPDDL), a joint venture (JV) of Tata Power and the Government of Delhi, has launched mobile customer care services. The aim of the initiative is to enhance consumers experience by reaching to their doorsteps. Under this initiative, TPDDL’s customer care team will visit customers’ homes in vans and will provide consumer centric services. The move will drastically reduce customers’ visits to TPDDL offices.

This initiative is also in line with TPDDL’s ‘digitalisation’ initiative under which it encourages consumers to opt for e-services. The mobile consumer service vans are internet enabled and consumers are encouraged to opt for e-billing and to track connection details online and contribute in reducing carbon footprint.

Tata Power is India’s largest integrated power company with a growing international presence. The company together with its subsidiaries and jointly controlled entities has an installed gross generation capacity of 8,669 MW and a presence in all the segments of the power sector.

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