Reliance Infrastructure (RInfra), the largest integrated infrastructure Company and a licensee in power transmission and distribution in Mumbai, has launched ‘Gyanodaya’ for building an effective work force capable of handling pressures arising out of the power distribution business. This unique program is designed by RInfra to achieve excellence in providing Customer Care service.
RInfra is the first utility in India to launch such interactive consumer centric initiative, aimed at enhancing functional knowledge and relevant domain knowledge of employees.
‘Gyanodaya’ will enhance the domain knowledge of Customer Care team and train them to meet the growing expectations of customer. The company’s customer care teams will now have more information related to power distribution business, which in turn would help them to efficiently handle customer queries.
