HDFC Bank has reportedly tied up with Niki.ai, an artificial intelligence firm, to bring in 'conversational banking' - chatbots that facilitate commerce and banking transactions without getting out of the chat window. The chatbot is presently available on Facebook messenger where it can be used for e-commerce transactions like booking a cab, ordering food or paying bill. The HDFC Bank on-chat app is available to anyone and not just those with HDFC Bank accounts.
HDFC Bank is one of India’s premier banks providing a wide range of financial products and services to its 32 million customers across hundreds of Indian cities using multiple distribution channels including a pan-India network of branches, ATMs, phone banking, net banking and mobile banking.
