HDFC Bank, one of India's premier banks, has unveiled an electronic virtual assistant (EVA), an artificial intelligence-driven chatbot, for customer services. It is India's first AI-based banking chatbot and can answer millions of customer queries across multiple channels instantly. Going forward, Eva would be able to handle real banking transactions as well, which would enable HDFC Bank to offer the true power of conversational banking to its customers.
Promoted in 1995 by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank is one of India's premier banks providing a wide range of financial products and services to its 37 million customers across hundreds of Indian cities using multiple distribution channels including a pan -India network of branches, ATMs, phone banking, net banking and mobile banking.
