Tata Power, India's largest integrated power company, has expanded its latest SMS service through which consumers can get complete details about their Tata Power account by sending a SMS in addition to the current facility of obtaining their outstanding amount through SMS. The company continuously strives to provide a dynamic user experience to its customers by exploring new technologies.
The objective behind this move was to enhance the scope of digital self-service options available to consumers in line with India's Go Digital plan. This SMS service will enable Tata Power consumers in Mumbai to access their accounts by sending an SMS request through pre-defined short codes and receiving an SMS alert in response for various details such as their bills' prompt payment discount date, due date, last paid bill amount, the security deposit available as well as due and the status of their service request/complaint.
