The IT industry body, the National Association of Software and Services Companies (Nasscom) has shifted the revenue projection up for the industry, noting that the BPM industry would increase to $50-55 billion by 2025 on the back of the adaptation of the new digital technologies like robotic process automation and advanced analytics.
The industry body also pegged share enlargement of digital technologies in revenues of BPM service providers, to 60-70 percent over the same time frame and highlighted the current BPM industry’s revenue growth rate which is 1.7 times annually. Besides this, it said that the BPM industry is also representing more than 35 percent share in global sourcing and 38 percent in the employable graduate pool.
Nasscom Chairman Raman Roy praised the BPM industry’s efforts to improve the customer experience and services and added that the companies higher order thinking and digital assistance will enable them to tap new geographies, verticals and markets. Going further, the Nasscom BPM Council also highlighted its priorities for the industry, which include positioning India as the destination of choice for global firms to deliver transformation value and the BPM sector as a world-class industry of choice for aspiring professionals.
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