With the digital services segment growing at a healthy 30-35% annually, credit ratings agency, Crisil Ratings in its latest report has expected that the share of digital services in the export revenue of Indian information technology (IT) service companies to double to around 30% by fiscal year 2020. It added that this will be supported by initiatives like large-scale re-skilling of the tech workforce and more of mergers and acquisitions (M&A) in the digital space. On the other hand, the share of traditional IT services, which account for the bulk of the $140 billion-a-year Indian IT industry, will decline given the flaccid 2-4% annual growth currently. It also said that the overall IT revenue is expected to grow at 8% per annum until FY20, mainly due to digital services.
According to the report, with the late entry of domestic firms into digital services segment, the share of digital services revenue in India's IT export is currently around 15%. However, the segment also grew a little more than 25% in FY17 as Indian IT firms won digital deals, on the back of re-skilling of employees and this trend is set to accelerate. Besides, revenue growth slowed to below 10% between fiscals 2015 and 2017, from a very strong 27% compounded annual growth rate seen in the two decades through FY14. It also elaborated that with bulk of the revenue coming from exports of services, lower IT spend by major global clients and a shift in demand towards digital services have led to the decline.
Crisil Ratings also noted that the share of digital services in new global outsourcing contracts is estimated to have doubled to about 40% in FY17 from three years back, and will drive revenue growth going forward. It added that for major global IT players, more than a third of revenue already comes from digital services. It also foresees an increase in moderate-sized acquisitions in the digital space by both large and small firms to expand digital offerings and build scale. For smaller firms, acquisition activity will also be driven by the need to diversify existing offerings, an area of strength for larger firms already.
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