Tata Power inaugurates India’s first all-women Customer Relations Centre

01 Aug 2018 Evaluate

Tata Power has inaugurated India’s first all-women Customer Relations Centre (CRC) for power utility customers. This CRC in Andheri (West), Mumbai will be entirely managed by a team of seven Ladies who are trained to handle gamut of customer services offering such as new power supply applications, monthly bill payments and other customer related services, including addressing to Customers’ Concerns and queries. All the functions including security at the CRC are handled by women.

Apart from opening the power sector to offer more job opportunities to women, the move from Tata Power is to address an increasingly more diverse customer base for the company. An all-women CRC is the company’s first major move to address its women customers better. It is also an ideal platform for the company’s women employees to showcase their ability to independently manage and operate a full-fledged Customer Relations Centre.

Tata Power is India’s largest integrated power company with a growing international presence. The company together with its subsidiaries and jointly controlled entities has presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading.

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