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SBI to introduce lead management system for associate banks

23 Jul 2012 Evaluate

State Bank of India (SBI), country’s largest public sector lender is planning to introduce Lead Management System (LMS) in its five associate banks to help them gain more business. The associate banks of SBI, which will have LMS, are State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of Travancore.

Customers of associate banks can access details of products of their respective bank from SBI’s helpline number and they can also register for further contact by an expert from the bank, through LMS. The expert will call the customer, resolve the doubts and queries, and help them select a product. LMS is currently available to all SBI customers.

The bank, on standalone basis, reported a 194 fold jump in its net profit to Rs 4050.27 crore for the fourth quarter ended March 31, 2012, against net profit of Rs 20.88 crore for the corresponding period last fiscal. Total income has increased by 27.97% at Rs 33,959.54 crore during the quarter under review from Rs 26,536.84 crore in the year-ago period.

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