Tata Power has co-created and launched a unique mobile based service with Microsoft for its customers in Mumbai. In a first by any power utility in India, the Company recently deployed Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services to its customers.
Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers. The tool will enable the company to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners, and customers wherever they are. Consumers will be able to have an easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone.
Tata Power Company is India’s largest integrated power company with a growing international presence. The company together with its subsidiaries and jointly controlled entities has presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading.
