ICICI Bank has launched voice assistance-based banking services for its customers and they can check balance, seek credit card details as well as ask other queries among others through this application. It has integrated its artificial intelligence (AI) powered multi-channel chatbot iPal with Amazon Alexa and Google Assistant through which its retail banking customers can undertake host of banking services through voice commands.
This novel facility offers customers yet another way to connect with their bank from home at a time when they are advised to stay indoors in the wake of the nationwide lockdown. The voice-based facility comes close on the heels of its new digital initiatives such as WhatsApp chat-based ICICIStack aimed at providing uninterrupted banking services for both retail and business customers.
ICICI Bank is India’s largest private sector bank by consolidated assets. ICICI Bank’s subsidiaries include India’s leading private sector insurance, asset management and securities brokerage companies, and among the country’s largest private equity firms.
