RBL Bank has now enabled additional banking transactions and added a host of new features to ‘RBL Cares’, its AI-powered conversational Chatbot that can provide real-time customer service assistance on a range of questions related to banking and credit card products and services. The Chatbot has been built in partnership with Senseforth.ai, a leader in the Conversational AI space. It has successfully answered over 4 million queries in less than 6 months of its launch in January, 2020, with an accuracy of over 95%.
RBL Bank is one of India's fastest growing private sector banks with an expanding presence across the country.
