Indian Hotels Company (IHCL) has launched I-ZEST (Zero-Touch Service Transformation), a suite of digital solutions across its hotels under its brands--Taj, Vivanta and SeleQtions. I-ZEST's digital features will further ensure social distancing for both guests and associates, while maintaining secure and seamless services.
The digital initiatives come on the back of the company's foray into food delivery service from its iconic restaurants via a dedicated mobile app. Digital enhancements will span guest experiences from pre-arrival to departure, offering zero to minimal touch options through innovative facilities such as digital pre check-in registrations to contactless guest access to their rooms via optional digital key cards.
Indian Hotels Company and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and recognized as one of Asia's largest and finest hotel company. It operates in the luxury, premium, midmarket and value segments of the market.
