Indian Hotels Company (IHCL) has prepared a standard operating procedure (SOP) for its employees that enlists various such safety steps that they have to follow. Discontinuing valet service, avoiding cluster seating across hotels and disinfecting key cards, pens and rooms after guests use them are some of the safety steps taken by the Tata group's IHCL amid the coronavirus pandemic.
The SOP includes sanitising customer's luggage prior to scanning at the hotel entrance, sanitising tables and chairs at restaurants prior to seating a customer and providing high quality disposable napkins instead of linen options.
Indian Hotels Company and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and recognized as one of Asia's largest and finest hotel company. It operates in the luxury, premium, midmarket and value segments of the market.
