Tata Power has been conferred with the ‘Adoption of Transformative Technologies (AI, ML, IoT, Blockchain)’ Award at the recently held 14th edition of SAP ACE Awards 2020.
Over the past few months, the company has been able to reduce the load on its E-Care team and also improved the response time to customer queries/complaints received through the emails through the SAP CRM ERMS (Email Response Management System) enhanced with ML (Machine Learning) and NLP (Natural Language Processing) model.
Tata Power is India’s largest integrated power company.
