Tata Power has constantly endeavoured to benchmark and excel in its customer service journey by adopting new technology and introducing innovative solutions for its customers. In line with its focus on Customer Centricity, Tata Power has deployed a unique feature called ‘Mobile-GIS assisted system for Restoration and Care’ (maRC) for its Mumbai customers.
It is a digitally automated and cost effective system for the complete “customer trouble call management” including quality and effective tracking related to power cut or outage complaints.
Tata Power Company is India’s largest integrated power company.
