Govt launches two innovative customer centric initiatives of RBI

12 Nov 2021 Evaluate

With an aim to expand the scope of investment in the country and make access to capital markets easier, more secure for investors, the government has launched two innovative customer centric initiatives of RBI viz. Retail Direct Scheme and the Reserve Bank - Integrated Ombudsman Scheme.

Through RBI Retail direct Scheme, a retail investor will get access to the government securities market. This scheme offers a new avenue for directly investing in securities issued by both Centre and state governments. The Scheme  will give strength to the inclusion of everyone in the economy as it will bring in the middle class, employees, small businessmen and senior citizens with their small savings directly and securely in government securities.

RBI Integrated Ombudsman Scheme will help in improving the grievance redress mechanism for resolving customer complaints against RBI's regulated entities. IT will do away with the jurisdictional limitations as well as limited grounds for complaints. The scheme is based on 'One Nation-One Ombudsman’ with one portal, one email, and one address for the customers to lodge their complaints.

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