ICICI Lombard General Insurance Company has introduced RIA (Responsive Intelligent Assistant), an NLP-enabled chatbot that will help upgrade the end user experience. The chatbot comes in a human-like avatar that enables conversation with customers in English, and will soon be able to do so in Hindi as well. RIA uses cutting-edge technology to process natural language as an input and comes equipped with an intent-mining module that will help provide a great conversational experience to customers.
Serving as the face of ICICI Lombard, RIA will help resolve customer queries through multiple platforms like WhatsApp, Telegram, and the official website. RIA is a good listener and a quick problem solver. She embodies a smart woman who is a mix of soft and powerful and knows how to live a well-balanced life.
ICICI Lombard General Insurance Company offers its customers a comprehensive and well-diversified range of products, including motor, health, crop/weather, fire, personal accident, marine, engineering and liability insurance, through multiple distribution channels.
