InterGlobe Aviation (IndiGo) has launched an AI chatbot, 6Eskai, powered by the groundbreaking GPT-4 technology. Developed entirely in-house by IndiGo's digital team, in close collaboration with Microsoft, the AI chatbot represents a significant milestone for the airline. It efficiently addresses customer queries in 10 different languages and offers a first of a kind platform for booking tickets across the entire network.
With this breakthrough, IndiGo becomes among the first few airlines in the region to harness cutting-edge AI technology to enhance customer experience. Early results from the soft launch indicate a remarkable 75% reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot. Furthermore, 6Eskai, makes the booking process extremely simple, using natural language conversations to guide its customers seamlessly through the end to end booking journey.
InterGlobe Aviation provides air transportation services in India and internationally. The company primarily operates IndiGo passenger airline.
