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IT department to introduce new unique acknowledgement number for complaints

08 Jul 2013 Evaluate

IT department is planning to introduce a new unique acknowledgement number for resolving tax payers’ complaints regarding their refunds and tax computations within two months guarantee time period. The proposed number will be entirely different from the other numbers like PAN, TAN and UTN, issued by Income tax department to the tax payers

The Central Board of Direct Taxes (CBDT) has asked all its Chief Commissioners across the country to ensure these new facilities for taxpayers with ‘immediate effect’. The CBDT has issued these directions on July 5 after the Delhi High Court in its recently passed orders asked it to fine tune procedures followed by the department on receipt and disposal of 'rectification applications' which are filed by taxpayers under IT Act.

It has been reported that under the new process, whether the taxpayer files his rectification application by ordinary post, by hand or online, the receipt counter of the department will generate a special and unique acknowledgement number for the taxpayer by which he or she will be assured of getting the grievance solved within a stipulated time. The taxpayer can quote this number in any further communication with the department.

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