Unicommerce eSolutions has launched UniCapture, a video-based verification solution (VMS) designed to help D2C brands and e-commerce sellers automatically record and link short, timestamped videos to each order along with the order/transaction ID during packing and return inspections. The solution is designed to help sellers in handling claims - replacing manual, inconsistent proofing with a seamless, automated process. Sellers no longer have to rely on system logs or assumptions; they now have visual, marketplace-acceptable evidence for every shipment and return.
In India, e-commerce disputes, especially over unverifiable returns, is a major challenge which creates friction between consumers and online sellers. The rapid growth of e-commerce has also seen an increase in return related fraud, where fraudulent buyers misuse return policies by sending back incorrect, damaged, or counterfeit goods in place of genuine ones. This issue affects all ecosystem players including marketplaces, third-party sellers and D2C brands, creating a need to navigate a complex legal and regulatory landscape to resolve these disputes. With a video capture of each packing and return inspection, the brands and sellers have a ready, tech-tool to settle disputes in an evidence-based and time-efficient manner, thus reducing revenue leakage.
Unicommerce eSolutions is an e-commerce enablement Software-as-a-Service (SaaS) platform in the transaction processing or nerve centre layer. It enables end-to-end management of e-commerce operations for brands, sellers and logistics service provider firms.
