The company was originally incorporated as ‘Unicommerce eSolutions Private Limited’ at New Delhi as a private limited company under the Companies Act, 1956, pursuant to a certificate of incorporation dated February 2, 2012, issued by the Registrar of Companies, Delhi and Haryana (RoC). The company was converted from a private limited company to a public limited company pursuant to a special resolution passed by its Shareholders on December 19, 2023, and the name of the company was changed to ‘Unicommerce eSolutions Limited’. A fresh certificate of incorporation dated December 26, 2023 consequent upon change of name on conversion to a public limited company was issued by the RoC.

Unicommerce eSolutions is an e-commerce enablement Software-as-a-Service (SaaS) platform in the transaction processing or nerve centre layer. It enables end-to-end management of e-commerce operations for brands, sellers and logistics service provider firms. The company enables its enterprise clients and small and medium business (SMB) clients to efficiently manage their entire journey of post-purchase e-commerce operations through a comprehensive suite of SaaS products that include (i) the warehouse and inventory management system (WMS); (ii) the multi-channel order management system (OMS); (iii) the omni-channel retail management system (Omni-RMS); (iv) seller management panel for marketplaces, housed in its platform, Uniware; (v) recently introduced post-order services related to logistics tracking and courier allocation (UniShip); and (vi) payment reconciliation (UniReco). Additionally, it offers several sub-modules that its customers may use as a part of their routine operations. Its products act as the nerve centre for e-commerce fulfilment operations of its clients, ensuring that the orders received from its clients’ end customers are processed correctly, efficiently and within timelines as per client needs. Its products aid in streamlining e-commerce operations for its clients and enables it to become a critical part of the supply chain stack of its clients.

The company’s products are designed and regularly updated to meet these challenges and the business needs of various types and sizes of retail enterprises, both online and offline. It provides a modular suite of products with features developed over years for a variety of uses across industries, including inter alia, inventory management and visibility, management of orders across channels, timely order fulfilment and minimised cancellations, procurement and vendor management and returns management. Its products are sector and size-agnostic and are designed to meet the business needs of various types and sizes of retail and e-commerce enterprises, both online and offline. Its products are configurable as per client needs, and its clients can use one or more products at a time depending on their needs and configure them to suit their specific workflows. It also has several additional sub-modules, which form part of its SaaS products, that clients can utilize for their business operations including procurement management, invoice management and logistics management. Clients prefer to use a SaaS solution like the company’s which can continue to develop the technology as per changing market needs and add emerging integrations relevant to their business while they can focus on their business. The company’s products also enable plug-and-play integrations that seamlessly connect other critical components of a client’s supply chain stack, such as their own apps/websites, marketplaces, logistics service providers, point of sales systems and financial/ERP systems for automated data exchange and for exchanging critical operating instructions with sales systems and financial/ERP systems of its clients to enable end-to-end automation.

Business area of the company

The company is India’s largest e-commerce enablement SaaS platform in transaction processing, that enables end-to-end management of e-commerce operations for brands, sellers and logistics service provider firms. Its comprehensive suite of SaaS products acts as the nerve center for e-commerce fulfillment operations for businesses and allows them to manage inventory across multiple locations, minimize fulfillment costs, process orders for multiple online and offline channels, manage returns, generate correct invoices, reconcile order payments, shipment tracking for customers, taxation and other regulatory compliances. Its product suite is sector and size-agnostic and designed to meet the business needs of various types and sizes of retail and e-commerce enterprises, both online and offline. Its products aid in streamlining e-commerce operations for its clients and enable it to become a critical part of the supply chain stack of its clients. It enables businesses to efficiently manage their entire journey of post-purchase e-commerce operations through a comprehensive product suite that includes the warehouse and inventory management system, the multi-channel order management system, the omni-channel retail management system, the seller management panel for marketplaces and the recently introduced UniShip and UniReco.

Awards, accreditations and recognitions

• 2018: Awarded ‘Company of the Year 2018’ by the CEO Magazine.
• 2019: Awarded ‘Best E-commerce Supply Chain Technology Solution Provider ’at the Warehousing Excellence Awards organized by the Institute of Supply Chain Management in 2019.
• 2019: Awarded ‘Best Value’ and ‘Customer Choice’ for Summer 2019 by Softwaresuggest.
• 2020: Recognised for ‘Top Order Management System’ for 2020 by GoodFirms.
• 2020: Recognised as ‘Notable Vendor’ in the report titled ‘Asia/Pacific Context: Magic Quadrant for Warehouse Management Systems’ by Gartner for 2020.
• 2020: Awarded ‘Best Value’ & ‘Most Popular’ in Fall 2020 by Softwaresuggest.
• 2021: Awarded ‘Faster Growing Software Products’ for 2021 by Softwaresuggest.
• 2021: Recognised for ‘Best Order Management Software’ for 2021 by GoodFirms.
• 2021: Awarded ‘The Best Warehouse Management Solution Provider for the year award’ by Inflection Awards organized by Alden Global and Nasscom for 2021.
• 2021: Recognised as ‘Notable Vendor’ in the report titled ‘Asia/Pacific Context: Magic Quadrant for Warehouse Management Systems’ by Gartner for 2021.
• 2021: Recognised and included in the ‘Critical Capabilities for Warehouse Management Systems’ report published by Gartner for 2021.
• 2021: Awarded the IMC Digital Technology Award in the ‘IT Product’ category by the IMC Chamber of Commerce and Industry for 2021.
• 2022: Awarded ‘Innovation Technology Provider of the year for Omnichannel’ for 2022 by Alden Global Value Advisors and Nasscom.
• 2022: Recognised as ‘Notable Vendor’ in the report titled ‘Asia/Pacific Context: Magic Quadrant for Warehouse Management Systems’ by Gartner for 2022.
• 2022: Recognised in Order Management System (OMS) Landscape by Forrester in 2022
• 2022: Awarded ‘E-commerce Solution Provider of the Year’ by IReC (Indian Retail and e-Retail Congress) for 2022.
• 2023: Awarded ‘Best Supply Chain/ Warehouse Management Solution’ by SaaS Awards program.
• 2023: Awarded ‘Best Technology Implementation in a Warehouse’ by 2nd Annual Warehouse & Supply Chain Leadership Awards for 2023 by Krypton.
• 2023: Recognised as ‘Notable Vendor’ in in the report titled ‘Asia/Pacific Context: Magic Quadrant for Warehouse Management Systems’ by Gartner for 2023.

Key events:

• 2012: Incorporation of the company.
• 2017: AceVector (formerly known as Snapdeal) initiated the acquisition of the company by acquiring 31.54% in 2015 of the share capital of the company on a fully diluted basis and completed the acquisition of the company in the calendar year 2017, pursuant to which AceVector became its Holding company.