Tech Mahindra launches ‘Agentic Payment Assistance & Collections Optimization’ solution

04 Mar 2026 Evaluate

Tech Mahindra has launched ‘Agentic Payment Assistance & Collections Optimization’ solution. The enterprise-ready solution will be available in Amazon Web Services (AWS) Marketplace and will help global telecommunications operators to efficiently discover, test, deploy, and manage a wide range of software solutions, including pre-built AI agents. It will enable enterprises to seamlessly integrate all tools into a centralized platform, while benefiting from secure, scalable cloud infrastructure.

Further augmenting the company’s collaboration with AWS, the solution combines Tech Mahindra's deep telecom expertise with native AWS services. The solution leverages Amazon Bedrock for generative and agentic AI capabilities, Amazon Connect for omnichannel customer engagement, and AWS Step Functions for intelligent workflow orchestration. Tech Mahindra’s ‘Agentic Payment Assistance & Collections Optimization’ solution integrates seamlessly with leading billing and Customer Relationship Management (CRM) platforms, demonstrating agentic behavior by reasoning across multiple data signals, taking autonomous actions, and continuously learning to improve recommendations over time.

The solution also helps operators balance automation with human oversight, particularly for vulnerable customers and complex cases by shifting payment assistance from a reactive intervention to a proactive workflow. ‘Agentic Payment Assistance & Collections Optimization’ enables telecom operators to transform human-intensive payment processes into intelligent, agent-driven workflows. 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.

Tech Mahindra Share Price

1350.60 5.85 (0.44%)
04-Mar-2026 16:59 View Price Chart
Peers
Company Name CMP
TCS 2587.35
Infosys 1307.50
HCL Tech. 1364.00
Wipro 195.60
Tech Mahindra 1350.60
View more..
Register Now to get our Free Newsletter & much more!

© 2026 The Alchemists Ark Pvt. Ltd. All rights reserved. MoneyWorks4Me ® is a registered trademark of The Alchemists Ark Pvt. Ltd.

×