Bank of India (BoI) has deployed Microsoft SharePoint Solution to automate the loan and application deposit process in its 4,100+ branches and 50 zonal offices across India. The automation of 15 different loan application forms have reduced the turn-around time for filling up applications by 50%, improved customer satisfaction and increased operational efficiency.
Within a week of launching the online form facility, the bank received over 250 applications. This has opened a new avenue for the bank to increase its customer base by reaching out to people who do not have the time to visit the bank to submit their loan applications.
Besides, with the help of SharePoint, the bank has set up a portal called StarDesk, which has enabled a collaborative environment for knowledge and information sharing. The bank can now keep all its employees on the same page with respect to important developments and news.
