SKS Microfinance trades higher on the bourses

08 Dec 2011 Evaluate

SKS Microfinance is currently trading at Rs 116.75, up by 3.80 points or 3.36% from its previous closing of Rs 112.95 on the BSE.

The scrip opened at Rs 117.00 and has touched a high and low of Rs 118.55 and Rs 114.00 respectively. So far 179671 shares were traded on the counter.

The BSE group 'B' stock of face value Rs 10 has touched a 52 week high of Rs 785.00 on 15-Dec-2010 and a 52 week low of Rs 90.20 on 01-Dec-2011.

Last one week high and low of the scrip stood at Rs 118.55 and Rs 99.25 respectively. The current market cap of the company is Rs 817.27 crore.

The promoters holding in the company stood at 36.84% while Institutions and Non-Institutions held 25.14% and 38.02% respectively.  

SKS Microfinance, reiterating its commitment to client protection by integrating customer grievance redressal into the business plan, has capped the Return on Assets (RoA) at 3% for the microfinance business. The company plans to appoint a social sector veteran as its Ombudsman by the end of December 2011 to herald a new chapter in customer grievance redressal and customer protection in the microfinance industry.

SKS, which has been demonstrating its business agility in inventing innovative solutions with quickest implementation time-frames, has also unveiled its plans to launch a wholly owned subsidiary for its non-microfinance business, seven months after diversifying into Sangam Stores, Mobile Handset Loans and Gold Loans.

The company plans to invest Rs 15 crore in the next three years in order to align its customer grievance redressal and client protection practices with globally recognised benchmarks.  The investment will drive a five-pronged customer protection strategy that include, privacy of client data; transparent and responsible pricing; mechanism for redressal of grievances; avoidance of over-indebtedness among borrowers; and  appropriate collection practices.

The company in order to achieve these client protection objectives will soon be appointing a panel of national and international experts who will oversee all key customer grievance redressal and customer protection initiatives. The company for the same besides, implementing up gradation of systems, processes and human resource training, would seek external validation for key client protection practices including pricing transparency, customer grievance redressal and ethical staff behavior among others. It also plans to appoint dedicated talent and realign the employee incentive system by integrating customer grievance redressal and customer protection into the KRAs.

Peers
Company Name CMP
Bajaj Finance 999.80
Shriram Finance 960.05
Aditya Birla Capital 348.05
Chola Invest & Fin. 1696.85
Tata Capital 338.45
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