Firstsource Solutions Ltd (FSL) Share Analysis – Quality, Valuation Zone, Price Trend & DeciZen Rating

BSE: 532809 | NSE: FSL | BPO/ITeS | Small Cap

Firstsource Solution Share Price

254.35 -19.75 -7.21%
as on 13-Feb'26 16:59

DeciZen - make an informed investing decision on Firstsource Solution

Based on:

Overall Rating
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1. Quality


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2. Valuation


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3. Price Trend


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Firstsource Solutions stock performance -

Key Ratios
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P/E Ratio (SA):
46.86
Market Cap:
18,012.8 Cr.
52-wk low:
253.1
52-wk high:
403.8

Is Firstsource Solutions Ltd an attractive stock to invest in?


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10 Year X-Ray of Firstsource Solution: Login to view analysis.

Analysis of Financial Track Record

Data adjusted to bonus, split, extra-ordinary income, rights issue and change in financial year end
Data adjusted to bonus, split, extra-ordinary income, rights issue and change in financial year end

Data adjusted to bonus, split, extra-ordinary income, rights issue and change in financial year end.

Financial track record gives insight into the company's performance on key parameters over the past ten years. MoneyWorks4me’s proprietary colour codes make it easy for retail investors to gauge the company’s past performance.
Firstsource Solutions Ltd has performed well in majority of the past ten years indicating its past ten year financial track record is very good

Value Creation

Value Creation Index Colour Code Guide

Mar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25TTM
ROCE % 9.7%10.9%10.4%10.1%10.5%20.7%21%14%16.8%22.1%-
Value Creation
Index
-0.3-0.2-0.3-0.3-0.30.50.60.00.31.0-

Growth Parameters

Growth Parameters Colour Code Guide

Sales 8759408617689401,3251,5921,3761,6012,3072,805
Sales YoY Gr.-7.5%-8.4%-10.8%22.4%40.9%20.2%-13.6%16.4%44.1%-
Adj EPS 2.22.72.82.52.65.25.63.54.55.65.4
YoY Gr.-25.4%1.1%-8%0.8%105.5%5.9%-36.2%28.3%22.5%-
BVPS (₹) 26.229.230.932.829.630.832.632.133.935.538.1
Adj Net
Profit
146186189175177365387247316387385
Cash Flow from Ops. 76.978.341.1222388418416270347504-
Debt/CF from Ops. 2.52.40.40.1000000.5-

CAGR

CAGR Colour Code Guide

9 Years 5 Years 3 Years 1 Years
Sales 11.4%19.7%13.2%44.1%
Adj EPS 11%16.9%0.1%22.5%
BVPS3.4%3.7%2.9%4.6%
Share Price 23.1% 20.9% 28.5% -27.9%

Key Financial Parameters

Performance Ratio Colour Code Guide

Mar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25TTM
Return on
Equity %
8.69.89.27.98.217.217.210.713.415.514.8
Op. Profit
Mgn %
22.724.427.224.428.53733.427.528.326.328
Net Profit
Mgn %
16.719.72222.718.827.524.31819.816.813.7
Debt to
Equity
0.10.100000000.1-
Working Cap
Days
23423830435326519217921420016680
Cash Conv.
Cycle
10011717821714010910813713210627

Recent Performance Summary

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Latest Financials - Firstsource Solutions Ltd.

Standalone Consolidated
TTM EPS (₹) 5.4 8.9
TTM Sales (₹ Cr.) 2,805 9,171
BVPS (₹.) 38.1 63.5
Reserves (₹ Cr.) 1,990 3,789
P/BV 6.68 4.01
PE 46.86 28.60
From the Market
52 Week Low / High (₹) 253.05 / 403.80
All Time Low / High (₹) 5.67 / 422.80
Market Cap (₹ Cr.) 18,013
Equity (₹ Cr.) 708.2
Face Value (₹) 10
Industry PE 23.4

Management X-Ray of Firstsource Solution:

Shareholding Pattern

Promoter's Holding & Share Pledging

Pledged *0.000.000.000.000.000.000.000.000.000.00
* Pledged shares as % of Promoter's holding (%)

Valuation of Firstsource Solution - Standalone Basis

YTD 1Y 3Y 5Y 10Y Max
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YTD 1Y 3Y 5Y 10Y Max
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YTD 1Y 3Y 5Y 10Y Max
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YTD 1Y 3Y 5Y 10Y Max
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Event Update

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Analyst's Notes

data not found
No data found!

Key Ratios of Firstsource Solution

Adj EPS (Rs.)

Sales (Cr.)

ROE (%)

ROCE (%)

Profit And Loss

(All Figures are in Crores.)
PARTICULARSMar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25
Sales8759408617689401,3251,5921,3761,6012,307
Operating Expenses 6847136285826728351,0631,0001,1511,703
Manufacturing Costs1301281059210078127143165239
Material Costs0000000000
Employee Cost 4244584153834816318007128201,245
Other Costs 13012710810792126136145165218
Operating Profit 191228233186268490529376451604
Operating Profit Margin (%) 21.8%24.2%27.0%24.2%28.5%37.0%33.2%27.3%28.1%26.2%
Other Income 26171463313133393943
Interest 9772161520151743
Depreciation 321922247180888992126
Exceptional Items 00000000055
Profit Before Tax 176219219223212425453311380534
Tax 243027243059666360107
Profit After Tax 151188192199182367388248320427
PAT Margin (%) 17.3%20.0%22.3%25.9%19.4%27.7%24.3%18.1%20.0%18.5%
Adjusted EPS (₹)2.32.82.82.92.65.35.63.64.66.1
Dividend Payout Ratio (%)0%0%54%69%95%57%63%98%76%65%

Balance Sheet

(All Figures are in Crores.)
PARTICULARSMar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25

Equity and Liabilities

Shareholders Fund 1,7651,9872,1232,2672,0532,1442,2682,2392,3642,473
Share Capital 673681687691694696697697697697
Reserves 1,0911,3061,4361,5761,3591,4481,5711,5421,6671,776
Minority Interest0000000000
Debt1741308339440246
Long Term Debt1166883394400
Short Term Debt58620000000246
Trade Payables243428293139475390113
Others Liabilities -85-42-126-1573116915043219689
Total Liabilities 1,8782,1082,0322,1422,1182,3612,4692,3392,6733,522

Fixed Assets

Gross Block4314523263085135786365528221,115
Accumulated Depreciation392396270237265286323344417452
Net Fixed Assets 39555672249291313208406663
CWIP 120000031442
Investments 1,2681,3451,2191,3161,1991,2871,3361,2881,2651,633
Inventories0000000000
Trade Receivables320372565433374535537637729895
Cash Equivalents 36161413461626215229
Others Assets 214319179309251232257180207261
Total Assets 1,8782,1082,0322,1422,1182,3612,4692,3392,6733,522

Cash Flow

(All Figures are in Crores.)
PARTICULARSMar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25
Cash Flow From Operating Activity 777841222388418416270347504
PBT 176219219223212425453311380534
Adjustment 133-7266511011686104142
Changes in Working Capital -70-107-11217143-54-54-68-72-84
Tax Paid -42-37-59-45-33-64-99-59-65-88
Cash Flow From Investing Activity -21-104124-10677-146-5047-26-342
Capex -15-31-20-42-33-66-35-21-53-134
Net Investments -6-74143-64125-77-336432-3
Others 100-0-15-4184-6-206
Cash Flow From Financing Activity -456-166-117-433-307-356-319-296-183
Net Proceeds from Shares 12161014-180000
Net Proceeds from Borrowing 0-16-108-5-510-5-300
Interest Paid -9-7-7-2-16-15-20-15-17-43
Dividend Paid 000-125-376-204-238-238-241-276
Others -4812-620-35-106-93-62-39136
Net Cash Flow 10-20-1-232-359-224-22

Finance Ratio

PARTICULARSMar'16Mar'17Mar'18Mar'19Mar'20Mar'21Mar'22Mar'23Mar'24Mar'25
Ratios
ROE (%)8.9110.059.349.078.4317.4717.5711.0213.8917.66
ROCE (%)9.6610.8710.4110.1310.4520.6920.9514.0416.8222.05
Asset Turnover Ratio0.460.470.420.370.440.590.660.570.640.74
PAT to CFO Conversion(x)0.510.410.211.122.131.141.071.091.081.18
Working Capital Days
Receivable Days115134198237157125123156156128
Inventory Days0000000000
Payable Days0000000000

Firstsource Solutions Ltd Stock News

Firstsource Solutions Ltd FAQs

The current trading price of Firstsource Solution on 13-Feb-2026 16:59 is ₹254.3.
Market capitalization or market cap is determined by multiplying the current market price of a company's shares with the total number of shares outstanding. As of 12-Feb-2026 the market cap of Firstsource Solution stood at ₹18,012.8.
The latest P/E ratio of Firstsource Solution as of 12-Feb-2026 is 46.86.
The latest P/B ratio of Firstsource Solution as of 12-Feb-2026 is 6.68.
The 52-week high of Firstsource Solution is ₹403.8 and the 52-week low is ₹253.1.
The TTM revenue is Trailing Twelve Months sales. The TTM revenue/sales of Firstsource Solution is ₹2,805 ( Cr.) .

About Firstsource Solutions Ltd

Firstsource Solutions, an RP-Sanjiv Goenka Group company, was incorporated in 2001. The company is a global leader in business process services, serving clients across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. The company operates at the center of industries that shape economies and societies. By embedding deep domain knowledge into every engagement, it empowers clients to unlock new efficiencies, elevate customer experience, and accelerate transformation securely and at scale.

With a global footprint spanning across the several countries, the company leverages its differentiated UnBPO approach to reimagining traditional outsourcing to deliver real-world, future-focused solutions that drive speed, scale, and smarter decisions - turning transformation into tangible results that matter. Guided by its REACCH code, core value system, the company fosters a culture of excellence and accountability. The company’s strategic framework, One Firstsource, outlines its vision to build a sustainable, future ready organization: one that stays aligned with its clients’ evolving priorities, creates meaningful opportunities for its employees, delivers profitable growth for its investors.

Business area of the company

Firstsource is a leading provider of technology-driven business process solutions, committed to addressing complex client challenges and delivering measurable outcomes. Trusted by some of the world’s most respected brands across industries such as healthcare, banking and financial services, communications, media and technology, retail, and energy and utilities, the company combines deep domain expertise with cutting-edge technology to help clients transform operations, drive growth, and elevate customer experiences. 

Services

  • Artificial Intelligence
  • Collections
  • Consulting
  • Customer Experience
  • Digital Platforms and Technologies
  • IT Services and Solutions

Business segments

  • Banking and Financial Services (BFS)
  • Healthcare
  • Communications, Media, and Technology (CMT)
  • Diverse

Awards and Accolades

2016-17

  • Welsh Contact Centre Awards, 2017: Won Award in three categories including ‘Diverse Workplace’, ‘Trainer of the Year’ and ‘Special Industry Champion’
  • Global HR Excellence Awards, 2017: Won in ‘Innovation in Retention Strategy’ category. Firstsource was recognised for its’ employee retention practices and policies
  • European Contact Centre & Customer Service Awards, 2016: Honoured with the Bronze Award in the ‘Customer Service Team of the Year’ in partnership with its client giffgaff
  • U.K. Customer Experience Awards, 2016: Won in the ‘Technology & Telecoms’ category in partnership with its client NOW TV and received the silver award in the ‘Engaging Customers Online’ category in partnership with its client giffgaff
  • Asia’s Best Employer Brand Awards, 2016: Won the ‘Best Employer Brand’ Award for its excellence in building the Employer Brand as an Employer of Choice
  • 100 Best Companies for Women in India: Recognised in the 100 Best Companies for ‘Women in India’ by the 2016 Working Mother & AVTAR Best Companies
  • Business in the Community Awards: Honoured as ‘Employer of Choice’ at the Business in The Community Northern Ireland Awards in Belfast
  • Best Adversity Management Stories of Asia, 2016: Secured the 1st Runner-up position at the ‘Best Adversity Management Stories of Asia’ 2016 Awards for its response to the Chennai floods in Nov-Dec 2015

2018-19

  • European Contact Centre and Customer Service Awards (ECCCSA) 2018: Awarded Bronze for ‘Best Outsourcing Partnership’ for collaboration with Lloyds Banking Group
  • UK Complaints Handling (UKCH) Awards 2019: Won the ‘Customer Insight Strategy’ Award and was adjudged the ‘Overall Winner’ at the UK Complaints Handling (UKCH) Awards 2019, with NOWTV
  • North East Contact Centre Awards (NECCA): Awarded the ‘Best Outsourcing Partnership 2018’ with TSB, reinstating its strong partnership ethos
  • Wales HR Award: Recognised for the ‘Best HR Team’ with outstanding individuals and teams, learning, and people management practices across Wales in the last 12 months
  • Welsh Contact Centre Awards 2019: Won two awards: Gold for ‘People Engagement’ and Silver for the ‘Best Support Manager of the Year’
  • Nasscom BPM Summit 2018: Awarded the coveted ‘Customer Service Excellence Award’ in the Process Efficiency category

2019-20

  • ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the Year – Financial Services’ at the UK Complaints Handling (UKCH) Awards 2020
  • ‘Technology-Enabled Project of the Year’ and ‘Customer Experience Provider of the Year’ at the Global Sourcing Association (GSA) UK Awards 2019
  • Winner of ‘Best Use of Technology in HR’ at Employee Engagement Summit, Mumbai, India
  • Gold Award for ‘Best Use of Customer Insight’ at the UK Customer Experience Award (CXA ’19)
  • ‘Outsourced Contact Centre of the Year’ recognition at the Contact Centre Network Northern Ireland (CCNNI) Awards 2019
  • Winner in ‘Creating an Impact: Business Skills’ category at the India Innovation Awards at Perspectives 2019
  • ‘Best Outsourcing Partnership’ at the North East Contact Centre Awards 2019

2020-21

  • International Customer Experience Awards 2020: Won the Silver Award for ‘Best Customer Experience Strategy’, jointly with its client giffgaf.
  • HousingWire’s Tech100 Mortgage Award: Mortgage business innovative, post-closing solution listed in 2021 HW Tech100.
  • Awarded the ‘Digital Evangelist of the Year - India 2020’ award at Automation Anywhere’s prestigious IMEA Partner Awards
  • Firstsource bagged an award in the ‘Contact Centre Manager of the Year’ category and the Cardiff centre was declared runner up in the ‘Outsourced Contact Centre of the Year’ category.
  • Named a ‘2020 Top Patient Engagement Solutions Provider’ by Healthcare Tech Outlook.
  • Recognized as the ‘The Most Innovative Company’ in the ‘Multi-Cloud’ category at the ‘Business Impact Awards 2020’, hosted by VMware and The Economic Times.
  • Firstsource’s Derry contact centre bagged first place in the ‘Best Homeworking Programme’ category at the CCNNI 2020.

2021-22

  • Positioned as ‘Leader’ in the Eligibility and Enrollment Services category and Ranked 1 in 2022 Best in KLAS Software & Services Report.
  • Ranked as ‘Top Business Process Services (BPS) Provider in ‘BPS Top 50TM’ report.
  • Re-accredited with the Investors In People (IIP) Gold standard for its UK operations.
  • Bagged Gold Award in the Financial Services category.
  • Positioned as a ‘Leader’ in its ‘Intelligent Automation in Banking NEAT 2021’ report.
  • Firstsource included in 2022 Bloomberg Gender-Equality Index.
  • Positioned as ‘Leader’ in ISG Provider Lens quadrant report for Contact Center - Customer Experience Services for Europe.
  • Positioned as ‘Leader’ in Payer Digital Transformation Services and ‘Rising Star’ in Payer BPaaS Services in ISG Provider Lens 2021.

2022-23

  • Named ‘Leaders’ in ISG Provider Lens Healthcare Payer Digital Services Study, 2021.
  • Listed as ‘Disruptor’ in HFS Horizons’ Healthcare Payer Service Providers, 2022.
  • Named as ‘Disruptor’ in HFS Horizons for The Best Service Providers for Retail Banks, 2023.
  • Named as ‘Leader’ in Mortgage and Loan Services 2022 NEAT results by NelsonHall.
  • Recognized in Bloomberg Gender-Equality Index 2023.
  • Awarded Silver at the Brandon Hall HCM excellence awards 2022 for Best Hybrid Learning.
  • Recognized for ‘Strong Leverage of Tier 2 & Tier 3 Cities’ at the NASSCOM Business Process Innovation Awards 2022.
  • Silver for Business Sustainability by EcoVadis.
  • Achieved SILVER in the Most Effective Distributed Workforce category by UK National Contact Center Awards, 2022.
  • Silver winner for the ‘Most Effective Learning and Development Initiative’ by European Contact Centre & Customer Service Awards (ECCCSA).
  • Named as ‘Leader’ in UK & Europe Quadrant in ISG Provider Lens Contact Center – Customer Experience Services 2022.
  • Received CSR Leadership Award at the 4th Edition Corporate Social Responsibility Summit & Awards 2022.
  • Recognized as a Level 3 Disability Confident Leader in the UK.
  • Gold for High Impact Hybrid Learning Program.

2023-24

  • Ranked in the top 96th percentile on the Dow Jones Sustainability Index.
  • Included in the S&P Global Sustainability Yearbook as ‘Sustainability Yearbook Member’ 2024.
  • CSA Score and ESG Score of 62 each in the first year of submission.
  • CDP Climate rating of ‘C’.
  • ‘B-’ rating in CDP Supplier Engagement.
  • Awarded Bronze rating by EcoVadis.
  • Received a ‘Special Mention’ award at the HYSEA ESG Conclave.

2024-25

  • Featured among ‘AI First Mover’ organizations by Microsoft for FirstSenseAI Copilot.
  • Recognized by Everest as a ‘Front-Runner’ for GenAI capabilities in the report ‘AI-deas to Action: Operationalizing Generative AI in Healthcare Payer’.
  • Hasit Trivedi - Chief Digital and AI Officer - recognized by PixieBrix as one of the Top AI Leaders to Watch in 2025.
  • Ranked in the top 99th percentile in S&P Global CSA, with a CSA & ESG score of 81 each.
  • Recognized as an ‘Industry Mover’ and in Top 5% S&P Global CSA Score.
  • Received a rating of ‘B’ for FY24 from Carbon Disclosure Project (CDP).
  • Received the ‘Best first-time responder (Core Indicators)’ award from Workforce Disclosure Initiative (WDI).
  • Received a Silver rating from EcoVadis with a score of 71/100, placing us in the top 91st percentile.
  • Recognized as Carbon Management Level ‘Leader’ by Ecovadis.
  • Recognized as a ‘Leader’ in Everest Group's Healthcare Payer Business Process as a Service Solutions PEAK Matrix Assessment 2024.
  • Recognized as a ‘Leader’ in Lending Services Operations PEAK Matrix Assessment 2024 by Everest Group.
  • Recognized as a ‘Major Contender’ and a ‘Star Performer’ by Everest Group’s PEAK Matrix Assessment 2024 for Revenue Cycle Management Operations.
  • Ranked as a ‘Horizon 1 - Disruptor’ in HFS Horizons HCP Service Providers 2024.
  • Recognized as the ‘Best Client Partnership’ and ‘Customer Team of the Year’; ‘Team Leader of the Year’ and ‘Rising Star’ at the Contact Center Network North Ireland (CCNNI) Awards.

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