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Intelenet Business Services Ltd. Stock Analysis

Small Cap
Evaluated by 25 users | BSE: 532833 | NSE: |
BPO/ITeS
Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market. A subsidiary of Intelenet Global Services, It has been ranked No.1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.The company...

Analysis of Financial Track Record

Data adjusted to bonus, split, extra-ordinary income, rights issue and change in financial year end
Financial track record gives insight into the company's performance on key parameters over the past ten years. MoneyWorks4me’s proprietary colour codes make it easy for retail investors to gauge the company’s past performance.
Value Creation
 Mar'10Mar'11Mar'12Mar'13Mar'14Mar'15Mar'16Mar'17Mar'18Mar'19
Return on Capital Employed 1.63%-0.73%-50.6%-11.19%-18.06%-28.99%-20.48%11.05%20.65%12.38%
Growth Parameters
Growth Parameters Colour Code Guide
Net Sales (Rs. Cr.) 250227169165149141128135158154
Y-o-Y Gr. Rt.--9.2%-25.4%-2.3%-10%-5.5%-9.4%5.6%17.3%-2.8%
Adjusted EPS (Rs.) -5.98-8.81-64.29-14.57-22.4-27.09-16.53-5.63.840.87
Y-o-Y Gr. Rt.-NANANANANANANANA-77.3%
Book Value per Share (Rs.) -0.77-9.11-74.31-77.86-100.63-128.96-146-168.15-70.49-57.08
Adjusted Net Profit -9.7-14.2-104-23.5-36.2-43.7-26.7-9.16.21.4
Net Op. Cash Flow (Rs. Cr.) 23.739.5-1.37.12.216.126.330.54.76.7
Debt to Cash Flow from Ops 10.344.76-89.924.8688.9812.37.526.8244.8231.21
Standalone financials take only the parent company into account while consolidated financials take into account financials of the parent company as well as of all its subsidiaries. In most companies consolidated financials should be used for analysis.
Intelenet Business Services Ltd. should be analysed on a Standalone basis
CAGR
CAGR Colour Code Guide
  9 yrs 5 yrs 3 yrs 1 yr
Net Sales -5.3%0.6%6.4%-2.8%
Adjusted EPS NANANA-77.3%
Book Value per Share 0000
Share Price - - - -
Key Financial Parameter
Performance Ratio Colour Code Guide
 Mar'10Mar'11Mar'12Mar'13Mar'14Mar'15Mar'16Mar'17Mar'18Mar'19
Return on Equity (%) -82.17-51.68-333.19-15991.0182.0251.2421.876.73-5.02-1.36
Operating Profit Margin (%) 16.516.62-13.870.05-6.91-7.96-0.8414.0514.8611.92
Net Profit Margin (%) -3.87-6.27-61.32-14.22-24.29-31.07-20.91-6.713.920.91
Debt to Equity 13.045.18-5.88-6.89-3.17-1.83-1.46-1.56-1.86-2.25
Working Capital Days 132156218232242211183186175212
Cash Conversion Cycle 36368095713612-1-11-5
Entity Percentage Holding
Promoters 98.17%
Non-Institutions 1.83%
Pledged *0.000.000.000.000.000.000.000.000.000.00
* Pledged shares as % of Promoter's holding (%)
Data is not available for this company.

Data is not available for this company.

Data is not available for this company

Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market. A subsidiary of Intelenet Global Services, It has been ranked No.1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.

The company currently operates through 18 state-of-the art facilities across eight locations in India. Their dedicated workforce of over 16,000 motivated professionals provide qualitative
Sparsh is the leading provider of Business Process Outsourcing (BPO) services in the Indian market. A subsidiary of Intelenet Global Services, It has been ranked No.1 in the Dataquest Domestic Call Centre Survey 2008, the first ever study of the domestic BPO industry in India.

The company currently operates through 18 state-of-the art facilities across eight locations in India. Their dedicated workforce of over 16,000 motivated professionals provide qualitative solutions in the areas of transaction processing and call centre services, aiming to achieve excellence in every transaction.

Sparsh adds value to its clients through a range of completely customised solutions. They provide business-enabling front office and back office services to companies across various verticals. Several leading telecom, banking, insurance and travel companies rely on them to manage their customer interaction and key business processes. 

Operations at Sparsh incorporate automation/digitisation to enhance process efficiency, increase productivity and reliability, and speed of services.Sparsh mirrors its parent Intelenet's mission of adding value to their client's business by providing cost-effective, premium quality Customer Management services and to be the preferred vendor for outsourced BPO services.

They leverage Intelenet's knowledge and understanding of international best practices to deliver superior solutions to its customers. Their teams combine deep knowledge of domain and business practices with a laser focus on quality, timeliness and costs. Their combined workforce of over 27,000 employees makes us the 'Second Largest BPO Employer in India' according to Nasscom.

With their vastly experienced management team at the helm, Sparsh is committed to remain the leader in the Indian BPO business.

Services offered by the company:

Sparsh offers end-to-end services covering contact centre management, business process outsourcing, fulfilment services, finance and accounting, HR and payroll processing and technology support. 

It offers these services across multiple verticals which include BFSI, telecom, travel, retail, consumer durables, government and media.

Contact Centre Management
The contact centre is the pivot around which the customer service function revolves, and as the leader in contact centre management services, Sparsh plays a key role in ensuring end customer satisfaction for its various clients. 

Sparsh helps clients effectively service their customers. Its comprehensive range of services encompasses the whole gamut of customer lifecycle management - from customer acquisition to customer and account maintenance, customer management and retention.

Business Process Outsourcing
Sparsh offers an entire suite of Business Process Outsourcing (BPO) services which includes Transaction Processing, and Finance and Accounting Services.

Back Office Support
Sparsh integrates various communication channels such as online chat, email, and telephone to offer full sales and customer support services tailored to our client's specific needs. Our service delivery platform integrates internet communications and 24 hour call management services to provide online customer service and ordering assistance using voice or text communications.

Achievements/ recognition:
  • February 2008- Sparsh ranked no. 1 in Dataquest 'Domestic Call Center Survey 2008', the first ever study of the domestic BPO industry in India.

Puchho Befikar
SEBI Registered: Investment Adviser - INA000013323

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