The company was originally incorporated as ‘National Securities Depository Limited’ on December 27, 1995 as a public limited company under the Companies Act, 1956, and was granted the certificate of incorporation by the Registrar of Companies, Maharashtra at Mumbai (RoC). The company was issued a certificate for commencement of business dated February 8, 1996 by the RoC. Pursuant to the scheme of arrangement between the Company and NSDL Depository Limited under Section 391 to 394 of Companies Act, 1956 (Scheme of Arrangement), the name of the company was changed from ‘National Securities Depository Limited’ to ‘NSDL e-Governance Infrastructure Limited’ and a fresh certificate of incorporation was issued on December 19, 2012 by the RoC. The name of the company was changed from ‘NSDL eGovernance Infrastructure Limited’ to ‘Protean eGov Technologies Limited’ pursuant to a shareholders’ resolution dated October 28, 2021, to represent the full gamut of products and service offerings of the company in the space of information technology solutions and extension into new markets, sectors and geographies, and a fresh certificate of incorporation was granted by the RoC on December 8, 2021.

The company is one of the key IT-enabled solutions companies in India engaged in conceptualizing, developing and executing nationally critical and population scale greenfield technology solutions. It collaborates with the government and has extensive experience in creating digital public infrastructure and developing innovative citizen-centric e-governance solutions. It was originally setup as a depository in 1995 and created a systemically important national infrastructure for capital market development in India. It has been the chief architect and implementer for some of the most critical and large scale technology infrastructure projects in India. Its solutions have led to identification of bottlenecks in government services, increased transparency and efficiency, redefined delivery of public services and led to a reduction in service delivery costs. It was among the leading Indian companies in the e-governance sector in terms of profitability, operating income, operating profit and operating profit margin in Fiscal 2023. It is a professionally managed company and is led by an experienced senior management team whose expertise and industry experience have helped it grow its operations and innovate its services.

The company has over the years successfully adapted to technology advancements through continuous investments in new technologies and capabilities and by developing sophisticated technology architecture. It has domain knowledge for various industries that allows it to develop functionalities that address specific requirements of end-users, businesses and public entities. While executing large and complex projects, it leverages its comprehensive program management expertise. Its clients benefit from its delivery model, significant experience across various technologies, industry knowledge, project management expertise and proprietary software engineering tools developed in-house. The company has embraced an impact weighted framework to guide all business decisions with a focus on Environment, Social and Governance (ESG) framework and committed to build a value system guiding it to contribute towards a sustainable and responsible future. It understands its responsibility towards the society at large and therefore, its business model focuses on the foundation of social capitalism. It is also cognizant of other important sustainability aspects and endeavour to continuously enhance its operations towards factors influencing ESG. An independent agency has been conducting comprehensive impact diagnostic assessment on an independent basis in the past few years and it has taken all reasonable efforts to incorporate their audit findings into its strategic planning process. The assessment by an independent agency helps it identify opportunities to improve further towards global and national sustainability goals.

Business area of the company

The company is engaged in the business of developing citizen-centric and population-scale e-governance solutions. It has played a vital role in developing national infrastructure for capital market development in India. 

Awards, accreditations and recognitions

• 2018: Certificate for conforming to ISO 9001:2015 issued by Intertek Certification Limited.
• 2018: Winner of ‘Golden Peacock Innovation Management Award - 2018’ awarded by Institute of Directors, India.
• 2019: Certificate of conformity with IT Service Management System Standard ISO/IEC 20000 – 1:2011 issued by DNV GL Business Assurance UK Limited.
• 2019: Certificate of conformity to Information Security Management System Standard ISO/IEC 27001:2013 issued by DNV GL Business Assurance UK Limited.
• 2020: Certificate of conformity with Business Continuity Management System Standard ISO 22301:2012 issued by DNV GL Business Assurance UK Limited.
• 2021: Best IT Company in Western India - Worldwide Achievers Business Leaders Awards 2021.
• 2021: India’s Best Company of the Year Award 2021 by Berskshire Media LLC, USA in IT enabled e-Governance services category,
• 2022: Winner at the 13th Aegis Graham Bell Awards in the category of Innovation in Digital Infra.
• 2022: Winner of Golden Peacock Business Excellence Award 2022 instituted by Institute of Directors, India.

Major events and milestones

• 2004: Launch of Online Tax Accounting System.
• 2004: Launch of Tax Information Network.
• 2005: Launch of PAN card services.
• 2007: Entered into a Memorandum of Understanding with the Income Tax Department for establishing an internet-based service for verification of PAN by authorised entities July 16, 2007.
• 2008: Launch of Central Recordkeeping Agency System.
• 2009: Launch of New Pension System (NPS) to all citizens except government employees covered by NPS.
• 2009: Executed an agreement dated October 8, 2010 effective from April 1, 2009 with the Income Tax Department for extension of services pertaining to TIN which was valid for a period of three years. 
• 2011: Selected by GOI for its Goods and Services Tax Common Integrated Portal, Pilot project.
• 2011: Appointed as Registrar for Unique Identification Authority of India.
• 2011: Launch of Central Recordkeeping Agency - National Pension System corporate sector model.
• 2012: Release of ‘Corporate Module though ‘Point of Presence’ was released in the CRA system.
• 2014: Implementation of National Judicial Reference System on behalf of Income Tax Department.
• 2014: Launch of e-KYC services for ICICI Prudential Life Insurance customer.
• 2015: Launch of “Vidya Lakshmi Electronic Platform” - an online platform for students to avail education loan.
• 2015: Agreement dated June 8, 2015 with CtrlS Datacentres Limited (CtrlS) for hosting and maintaining NJRS Infrastructure which was valid till June 8, 2020. 
• 2016: Appointed as the implementation agency by “Central Board of Film Certification” for hosting and maintaining Central Board of Film Certification web based application and website at datacentre and disaster recovery centre.
• 2017: Executed an agreement dated September 22, 2017 with Goods and Services Tax Network (GSTN) to act as GST Suvidha Provider and provide its services to the taxpayers which is valid till September 22, 2025.
• 2017: Shortlisted as GST Suvidha Provider by GSTN for implementing GST across the country.
• 2017: Processed over 12 million requests for Aadhaar authentication in a single day.
• 2017:  Processed approximately 2 million requests for e-KYC transactions in a single day.
• 2018: Launch of “Vidya Kaushal” - facilitate skill development loans to students pursuing courses run by NSDC approved training partners.
• 2018: Launched the iKar application for Android and iOS users.
• 2018: Awarded the contract for providing system integrator services for design, development, implementation and maintenance of Revenue Management System for Department of Telecommunications.
• 2018: Constructed a Modified Data Centre facility at Bangalore.
• 2019: Executed an agreement dated June 13, 2019 with Income Tax Department to continue the business process of receipt of PAN applications and issuance of PAN cards which was valid till September 30, 2019.
• 2020: Incorporated its Subsidiary Protean Account Aggregator Limited (formerly known as NSDL e-Governance Account Aggregator Limited) which is engaged in the business of an account aggregator.
• 2021: Incorporated its Subsidiary, Protean InfoSec Services Limited (formerly known as NSDL e-Governance Infosec Services Limited) in the business of providing information security/ cyber security
• 2021: Crossed 100 million e-Sign transactions in Fiscal 2021.
• 2021: NPS - CRA crossed overall subscriber base of over 40 million.
• 2022: Launched Protean Cloud Technology an AI-powered private cloud offering.
• 2022: Invested 100 million in Open Network for Digital Commerce.
• 2022: Entered into partnerships with distribution networks such as Nearby Technologies Private Limited and Fino Payments Bank Limited.
• 2023: Renewed agreement with Income Tax Department to continue the business process of receipt of PAN applications and issuance of PAN cards, on September 11, 2023 which is valid till March 31, 2024.
• 2023: NPS - CRA crossed overall subscriber base of over 64 million.