Tricom India was incorporated in the year 1992. It offers an unconventional process outsourcing experience; powered by a combination of domain expertise, process skills and superior technology.
Tricom is uniquely positioned to service customer's requirements, by leveraging our tenets of quality and innovation, talent, and self-sustaining process framework and domain knowledge. We offer customized service offerings that translate into the most flexible and cost-effective services of the highest quality.
With over 2500 people operating out of different locations in the US and India, Tricom has been a critical partner to all its customers in achieving their business goals. Tricom has in-depth expertise in delivering generic document conversion services and process-specific solutions in areas like Legal Process Outsourcing, Title Insurance, e-Publishing, Software Services and Health Care Support Services.
The company has acquired Tricom Infotech Solutions Ltd. (TISL), formerly Godrej Global Solutions Ltd., for Rs 0.1963 billion comprising of cash and optionally fully convertible debentures. It also acquired Pacific Data Centers, Inc, USA (PDC). Earlier, in October 2007, Tricom had acquired the business of Apex Document Solutions, USA.
Tricom’s growth has been achieved on account of quality measures, timely deliveries, a wide service range, increased number of customers and increased awareness of the ITES-BPO industry. The company is committed to confidentiality, efficiency, reliability, versatility, adaptability, flexibility and total customer satisfaction.
The company is providing services for back-office work to overseas customers in different verticals such as Litigation Coding, Electronic Data Discovery (EDD), Title Insurance, Indexing and e-publishing. Considering the market potential for our existing services, the company has decided to consolidate these services by augmenting resources, both in operations and marketing.
The company has entered into development of software for which enhance search efficiency by finding current results from various websites. The company helps to achieve business goals by enabling to focus on core functions, rather than wasting valuable time on non-core and people-intensive processes.
In 2010-11 Tricom forayed into markets of North America, Brazil and Chile. Renewal of contract with "World's Largest Record Storage Company"
Product and services offered by the company:
The services offered by Tricom are divided in two parts BPO and Software
- Business Process Outsourcing (BPO) helps to redefine operational priorities, adapt and compete better. Tricom combines domain expertise, process skills and technology to deliver world-class process outsourcing. It ensures that the same job is done better and more cost-effectively by eliminating non-value adding tasks.
- LPO- Tricom is an ISO Certified partner for corporations and law firms, delivering quality legal process outsourcing, including Legal Process Outsourcing services. Its services include Contract Drafting, Contract Management, Document Review and Legal Research.
- Title Plant- Tricom provides title insurance and related information services required for settlement by the real estate and mortgage industries in the United States and international markets.
- e-Publishing- its services include Digital publications processing - Dailies, Magazines & Newspaper archives, Electronic data conversion to markup format (XML/HTML/SGML conversion), Data capture, conversion and digitization and Multimedia
- Indexing/ Generic Document Processing- it provide Indexing services to clients across the United States, Canada and the United Kingdom. We offer services for a variety of forms, such as: Traffic Citations, Wage Sheets and Airline Bills.
- Tricom Healthcare Outsourcing Solutions provides business processing support and services in the areas of Medical Billing and Claim Processing to healthcare providers and insurance carriers.
- Tricom’s Accounts Payable Outsourcing Services provide centralized control over payables and other practices, while reducing costs by 25% to 50% annually.
Software
- Tricom provides software services that improve your product operations for better business value. We enable you to reduce time-to-market, expand innovation capacity, optimize asset utilization and enhance productivity through our engineering services. Our services address the complete engineering value chain, spanning various industry verticals.
- Software Consulting- The consulting team at Tricom provides unique software consulting to help clients achieve their long-term business goals. It endeavors to deliver on strategic solutions that enhance business growth in alignment with business objectives.
- Web Crawler- the Tricom Crawler can crawl into websites irrespective of the size, orientation, depth, JavaScript or other complexities. The goal of its crawler is to selectively seek out pages that are relevant to a pre-defined set of sections. The Crawler analyzes crawl boundaries to find the links that are likely to be most relevant for the crawl, and avoids irrelevant regions of the website.
Subsidiaries:
- Tricom Infotech Solutions is a wholly-owned subsidiary of Tricom India Limited. It is a Business Process Outsourcing (BPO) solutions and services provider headquartered in Mumbai, India that provides deep expertise in business processes and believes in assessment of the client’s requirements to the right amount of detail as a prerequisite to recommending specific solutions and services.
- Pacific Data Centers, Inc. (PDC) provides quality, efficient 'virtual' administrative and management support while saving time and money in operating expenses
Achievements/ recognition
- Tricom has obtained the coveted ISO 9001-2000 certificate for its Quality Management Systems, and ISO 27001 for its Information Security and Management Systems.
- In 2004-05, Tricom obtained the security certificate-BS7799 (ISO 27001:2005).
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