HCL Care division (HCL Care Services) of HCL Services, a wholly owned subsidiary of HCL Infosystems, has launched exclusive Experience Service Centres (ESCs) for Xiaomi phones. These ESCs will exclusively support the service needs of Xiaomi customers. These service centres will provide one-stop solution for services, accessories and insurance requirements for Xiaomi customers. These centers are cost effective, simple and have a scalable service support model suited to meet the requirements of Xiaomi’s end customer. It will act as an extended arm of Xiaomi support to 28 cities, including all Tier-I cities of North & East India and major Tier-II cities across India.
HCL Care Services has already commissioned 37 ESCs out of the scheduled 40 within 5 months and has deployed almost a workforce of 250 at these Xiaomi ESCs. Within the next two years, these centres are expected to be able to handle a load of above 43,000 calls. As an endeavor to partner with Xiaomi at a pan-India basis, HCL Care Services is also looking at Western and Southern part of India for building similar ESCs for Xiaomi customers.
HCL Infosystems is India’s premier IT Services, Solutions & Distribution Company enabling organizations to attain and sustain competitive advantage by leveraging Information and Communication Technologies. It is a leader in IT Services & Solutions with a comprehensive portfolio of capabilities spanning IT & System Integration services and digitally-enabled learning and career development solutions to value-added distribution of Technology & Mobility products.
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