Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, is expanding the scope of its alliance with its partner HCL Services, a subsidiary of HCL Infosystems, a premier IT Services, distribution and digital solutions company. Under the new agreement, HCL Services will continue to drive growth in their contact center business by offering Aspect’s complete solutions and services portfolio in Singapore and Middle East regions, besides the existing partnership in India. The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.
HCL Services will resell Aspect’s contact center solutions including Unified IP (UIP), Self Service and Aspect Workforce Optimization (WFO). The new offerings will further broaden HCL Services’ solutions portfolio, bolstering its ability to offer the right solution to help organizations achieve the business outcomes they need to remain competitive.
HCL Infosystems is one of India’s premier IT Services, Distribution and Digital Solutions Company, enabling organizations attain and sustain competitive advantage by leveraging Information and Communication Technologies. It offers a comprehensive portfolio of capabilities spanning IT & System Integration services, digitally-enabled learning and career development solutions to value-added distribution of technology, mobility and consumer products.