Infosys unveils AI-First GCC model

18 Nov 2025 Evaluate

Infosys has unveiled its AI-First GCC Model, a specialized offering that accelerates the setup and transformation of Global Capability Centers (GCCs) into AI-powered hubs for innovation and growth. This new offering empowers enterprises to reimagine their GCCs as strategic assets that drive innovation, agility, and competitive advantage in an AI-first world.

Building on its proven track-record of over 100 engagements with local GCC entities across industries, including setting up and managing GCCs for enterprises such as Lufthansa Systems, zooplus, and Danske Bank, Infosys' new offering aims to address the challenges businesses face when scaling or transforming their GCCs. The AI-first GCC Model provides an end-to-end path from comprehensive setup support to scalable talent strategies and operational readiness, while enabling AI-led transformation with production-grade agents and a unified platform fabric. 

Infosys’ new GCC model brings together Infosys Agentic Foundry for building and scaling reliable production-grade AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz, to infuse AI-first services and solutions across the GCC lifecycle. It is further complemented by Infosys’ expertise in leveraging AI to transform business processes, making them smarter, faster, and more intuitive. Infosys recently helped establish a dedicated GCC for Lufthansa Systems which is developing future-ready and sustainable aviation IT products and data-driven solutions to improve aviation safety, efficiency, customer experience, and competitiveness by leveraging the generative AI capabilities of Infosys Topaz. 

Infosys is a leading provider of consulting, technology, outsourcing and next-generation digital services, enabling clients to execute strategies for their digital transformation.

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