The company was originally incorporated as a private limited company under the Companies Act, 1956 in the name and style of “Enser Communications Private Limited” bearing Corporate Identification Number dated May 28, 2008 issued by the Registrar of Companies, Mumbai. Subsequently, the company was converted into public limited company pursuant to a shareholders’ resolution passed at an Extra Ordinary General Meeting held on August 18, 2023, and name of the company was changed to “Enser Communications Limited” and a fresh Certificate of Incorporation dated September 11, 2023, was issued by Registrar of Companies, Mumbai. 

The company was incorporated with the main objects to carry on activities in the communications field with regards to call centers, outsourcing, database management, web services, information systems, software and hardware selling and maintenance & knowledge based projects in the communications field; and to carry on the activities in the field of trading, exporting, importing, processing, buying, selling, marketing of various types communication equipment’s or instruments or products or to provide facilitate of networking, mobiles services, computer programming, data processing, business outsourcing, e-commerce facilities, web site, portal, internet service units, systems analyzing and to provide services of establishing Management Information Systems, maintenance and applications, customer contract development resources, training and certification of any products and design and to provide training and education facilities for employees or to customers and others.

Enser Communications was established and commenced its business in May 2008, Enser is in the business of the ‘Business Process Management Platform’. Enser’s BPM technology enabled platform that integrates with voice, chat, email, IVRS, and other social media engagements for customer acquisition as well as customer service strategies, specializing in Client Interaction Management. Enser provides and facilitates to its clients, thereby fostering mutual growth. Enser’s comprehensive service offerings span across Business Analytics, Customer Relationship Management (CRM), Interactive Voice Response Systems (IVRS), and Customer Interaction Management solutions. Enser helps its clients manage their Customer Life cycle using its Business Process Management Platform. Enser facilitate rich consumer engagement and understanding by crafting end-to-end consumer interaction solutions that are flexible and customized to deliver for its client’s business objectives. The company take keen interest in its client's business context and conceptualize and implement a customer interaction program that will fit in with their objectives.

Business area of the company

The company offers Business Process Management (BPM) services to companies in the insurance, e-commerce, education and travel sectors.

Key events and milestones

• 2008: Incorporation of the company.
• 2012: Enser moves into a larger facility with 200 workstation office space.
• 2012: Signs up work for an automotive company to handle a car launch.
• 2015: Enser bags a contract with a Payments Gateway Company managing their banking tie up relationships and customer service and service support.
• 2016: Enser sets up in Bangalore.
• 2017: Enser Initiates a CSR program and develops and implements CRM to Navi Mumbai Dial 100 project. A complete CRM and Call Management training program is implemented to entire Helpline department.
• 2018: Enser sets up a facility in Gurugram with an Insurance company as its Anchor customer.
• 2021: Enser signs up to set up CRM for an edtech company and moves to a state-of-the-art facility in Airoli, Navi Mumbai.
• 2022: Enser was empaneled with National Health Authority a Government of India Entity as one of the Authorized agents for Document Verification process.
• 2022: Enser sets up a large 600-seater facility in Gurugram and consolidates.
• 2023: Enser converts to a Public Limited company.